IDC Finds Substantial ROI for Enterprises Using PagerDuty for Digital Operations Management

PagerDuty's digital operations management platform enhances the efficiency and productivity of IT teams by using machine learning and AI to reduce alert noise, automate incident routing, and provide real-time incident awareness, which allows for quick and effective response orchestration. A study by IDC, commissioned by PagerDuty, surveyed eight enterprises and revealed significant annual savings, with organizations saving over $350,000 per year in staff productivity for every 10 IT staff using the platform. The study also found efficiency gains across various operational teams, such as IT infrastructure, IT security, and customer support, with productivity improvements attributed to reduced alert noise and decreased downtime. Customers reported substantial reductions in incident response times and overall incidents, leading to improved customer experiences and happier teams. IDC's analysis indicated that PagerDuty customers realized an average annual business value savings of $3.56 million, resulting in a substantial three-year ROI of 731% and a payback period of just 4.3 months.