How We Scale Continuous Improvement and Agile Beyond Engineering at PagerDuty

PagerDuty successfully scaled the practice of team retrospectives across its organization through the #RetroDuty initiative, fostering a culture of continuous improvement beyond its Product Development department. Initially challenged by the absence of embedded Agile Coaches in all teams, the company established an internal community on Slack and Confluence to share knowledge and facilitate retrospectives using trained facilitators. This community, supported by Agile Coaches, empowered employees across various departments to lead and participate in retrospectives, enhancing collaboration and reflection. With positive feedback and increased facilitator engagement, the #RetroDuty initiative facilitated retrospectives for significant events, such as product launches and internal conferences, ultimately embedding reflective practices into the wider organizational culture.