How Watch Duty Scales Public Safety and Resilience with PagerDuty

Watch Duty, established in 2021, provides real-time, actionable intelligence on wildfires and floods by integrating data from various sources to deliver life-saving alerts directly to communities. As climate-driven disasters intensify, the platform has become a trusted source for over 16 million users annually. Initially a volunteer-led initiative, Watch Duty faced challenges in scaling operations to meet nationwide demand, requiring new staffing models and robust infrastructure to handle emergencies across multiple states. To address these needs, Watch Duty adopted PagerDuty's Operations Cloud in May 2023, enhancing both digital infrastructure and human network coordination to ensure 24/7 operational readiness. PagerDuty's platform supports the rapid mobilization of Watch Duty's team of volunteers and staff, enabling efficient incident management and real-time user alerts during peak demand periods, such as the historic 2025 Los Angeles fires. By integrating PagerDuty, Watch Duty has improved its ability to provide reliable, scalable emergency response systems, ensuring operational resilience and maintaining public trust. Looking forward, Watch Duty plans to expand its operations to cover broader natural disaster intelligence while maintaining its commitment to accuracy and community trust.

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