How PagerDuty Operations Cloud Delivered a 249% Return on Investment by Enhancing Operational Efficiency, Automation, and Resiliency

A Forrester Consulting study commissioned by PagerDuty highlights the substantial impact of the PagerDuty Operations Cloud, reporting a 249% return on investment (ROI) and a net present value of $4.01 million over three years for organizations that adopted the platform. The study indicates that the platform significantly enhances operational efficiency, incident management, and cost savings, with users noting its reliability and automation capabilities as major benefits. Advanced features such as AIOps, incident management, and automation enable teams to focus on strategic initiatives by automating repetitive tasks and improving incident detection. Users reported substantial reductions in mean time to acknowledge (MTTA) and mean time to resolve (MTTR), alongside improvements in collaboration and customer experiences, leading to a 50% reduction in incidents and a 91% decrease in signal noise. The study suggests that investing in PagerDuty Operations Cloud can lead to revenue uplift, cost savings, and enhanced employee efficiency.