How PagerDuty Helps Manage Hybrid Infrastructure and Complex Ops Across Industries

Across various industries, companies are increasingly leveraging technology to meet the growing demand for always-on services, as highlighted in the 80+ sessions at Summit 2021. In financial services, firms face the challenge of maintaining security and integrating legacy systems while adopting automation for better customer experiences. Similarly, the healthcare industry is advancing in digital services and remote connectivity, driven by consumer preferences. Industrial sectors are embracing digital transformation with cloud migration, big data, and IoT, heralding the arrival of Industry 5.0. PagerDuty's role in these transformations is significant, as demonstrated by its use in various sectors to manage complex infrastructure and enhance system reliability. For instance, IHS Markit uses PagerDuty for full observability in financial services, Ingenico integrates it for improved incident response, and Cambridge Cognition employs it to enhance mental health services. Additionally, Maersk and Siemens Healthineers have incorporated PagerDuty to improve operational efficiency and healthcare delivery, respectively. The event underscored PagerDuty's capacity to empower organizations by improving uptime, reducing incident response times, and facilitating a shift from reactive to preventative operations.