How Our Customers Scale On-Call with PagerDuty

PagerDuty has proven to be an essential tool for various companies transitioning to or operating within a DevOps model by streamlining alert management and on-call scheduling, leading to improved efficiency and team collaboration. Brightcove adopted PagerDuty to manage on-call schedules effectively and foster a sense of code ownership among developers, while Sumo Logic uses it to quickly onboard new hires unfamiliar with DevOps environments. MLS Digital relies on PagerDuty to prevent burnout by ensuring fair distribution of on-call responsibilities and enabling team members to maintain a work-life balance. At Ping Identity, PagerDuty has become integral to their infrastructure, facilitating cross-functional collaboration and significantly reducing incident repair times. Simple employs PagerDuty across different non-engineering teams, such as PR, to maintain communication and respond promptly to outages, enhancing their operational workflow.