How mature are your digital operations? Take a look at our 5-tier model to find out

As companies increasingly rely on digital services, managing real-time, unplanned work becomes crucial to maintaining business success and reputation. PagerDuty's research underscores the importance of achieving a mature digital operations approach to enhance organizational performance, operational efficiency, and customer satisfaction. The PagerDuty Digital Operations Maturity Model, developed from over a decade of industry experience, provides IT organizations with a framework to assess and improve their operational maturity. This model categorizes organizations into different maturity levels, from manual processes to highly automated systems with predictive capabilities. As organizations progress through these levels, they embrace automation, increase knowledge sharing, and adopt continuous learning and improvement practices, ultimately leading to better incident management and streamlined operations.