How Inkling Shifted to a DevOps Culture

In 2014, Gartner highlighted "software-defined anything" (SDx) as a key strategic technology, emphasizing the importance of automation in cloud computing, DevOps, and infrastructure provisioning. Inkling, an interactive ebook platform, exemplified this trend by transitioning to a DevOps model to enhance their software development process and meet customer SLAs. Their shift involved adopting monitoring tools to automate issue detection and using PagerDuty to streamline incident management by centralizing alerts and automating on-call schedules. This transformation allowed Inkling to deliver a reliable service, facilitating a mobile-first, digital-first publishing model. Inkling's DevOps strategy has supported their growth and innovation, positioning their platform, Inkling Habitat, as a leading cloud-based solution for building interactive content used by top global publishers.