How Four Companies Crush IT

PagerDuty plays a crucial role in enhancing incident management and on-call scheduling for a variety of companies, as reflected in experiences shared by several customers. Panasonic uses PagerDuty to significantly reduce incident response times by implementing it for both IT and customer support on-call scheduling, allowing teams to be alerted only when issues arise. GREE has integrated PagerDuty into its DevOps model, reducing resolution times by routing incidents to the developers responsible and eliminating the human factor in escalation. Zeebox leverages PagerDuty for non-technical teams, ensuring smooth scheduling and incident management for content producers and editors, who coordinate live commercials with their app. Wooga, a data-driven organization, uses PagerDuty to reliably receive alerts and manage incidents, helping them maintain their social games' online availability and track response and resolution metrics.