How Can CIOs Seize the Moments That Matter in a Complex World?

Work is valued differently depending on whether it is structured or unplanned, each offering distinct opportunities and challenges. Structured work, which is planned and predictable, follows a schedule and is measured by outputs such as key performance indicators, offering finite value through established systems and tools designed to amplify efficiency. In contrast, unplanned work emerges unexpectedly, driven by real-time signals, and is measured by outcomes like improved response times, providing greater but ephemeral value due to its time-sensitive nature. This type of work requires unique tools to swiftly capture value before it diminishes, particularly in scenarios like preventing digital service interruptions, which can impact revenue and reputation. PagerDuty collaborated with IDC to assess the business value of managing such time-sensitive work, with findings shared in a white paper and discussed further in a webinar titled "Carpe Momentum: Seizing the Moments that Matter in a Complex World."