GSD With Heart: How One Team Lives Their Values at PagerDuty

PagerDuty Engineering exemplifies a work culture that balances creating safe spaces with a focus on productivity, termed Getting Stuff Done (GSD). The organization fosters an environment where engineers feel comfortable bringing their authentic selves and addressing sensitive topics, supported by inclusive practices and strategic time management. A specific team within PagerDuty illustrates this balance through their journey of merging two distinct cultures, ultimately embracing values of vulnerability, inclusiveness, and GSD. They established safe spaces for open communication, ensured inclusivity across geographically dispersed team members, and adopted a light process approach to maintain efficiency. Their success is attributed to a combination of creating safe spaces for vulnerability, fostering inclusiveness by treating the workplace as a home, and achieving significant productivity by being open to process improvements. This unique blend, described as their "secret sauce," has led to improved team health and significant customer value delivery.