Get the Context Your Alerts Are Missing with Event Enrichment

PagerDuty’s Event Enrichment, available in Early Access, is designed to reduce incident-response delays by automatically adding operational, ownership, maintenance, and business-impact context from sources such as ServiceNow CMDB to incoming monitoring events. Its contextual data layer stores synchronized source data, while configurable enrichment rules, including account defaults and team-specific settings, match event fields to schemas and place relevant information in event details. Extract, Compose, and Connect Mode capabilities allow organizations to transform data and build reusable logic, enabling enriched information to drive orchestration before alerts are routed or responders are paged. This can suppress alerts for assets in maintenance, route incidents to responsible teams, and reduce reliance on manual investigations and hard-coded routing tables. PagerDuty positions the feature as a foundation for broader autonomous operations, supporting improved event correlation, automation, and future tools such as SRE Agent.

Use this post, company, and trend context to find content marketing opportunities, perform competitive analysis, or address product feature gaps via the Plushcap MCP server or the Plushcap API.