Gartner Market Guide: Embedding Automation Into the Enterprise

The Gartner Market Guide highlights the increasing challenges businesses face with existing workload automation strategies due to the evolving complexity of workload types, volumes, and locations. It emphasizes the need for intelligent automation solutions that leverage AI and ML to dynamically manage resources and optimize processes. The report underscores the importance of fostering collaboration between business and IT teams to prevent silos that impede digital transformation and innovation. Additionally, it addresses the ongoing challenge of cost optimization driven by technical debt, advocating for strategic investments and agile practices to reduce costs and enhance efficiency. The guide recommends democratizing access to automated capabilities and utilizing service orchestration and automation platforms to drive agility, innovation, and cost optimization in response to changing business demands.