Four Years as a Public Company

PagerDuty, four years post-IPO, has seen significant growth, doubling its customer base, tripling its user numbers, and achieving non-GAAP profitability ahead of schedule, amid a drastically changing global landscape influenced by events like the pandemic and economic shifts. The leadership emphasizes the importance of consistency, reliability, transparency, and innovation, demonstrating that steady, deliberate growth can be more sustainable than chasing high growth trends. Investing in leadership development and fostering a culture of efficiency and innovation have been key strategies, as the company focuses on operational excellence and customer-centric value propositions to navigate a volatile market. Founded during the 2009 recession, PagerDuty continues to adapt to changing environments by maintaining its core mission of providing a robust real-time operations platform, empowering both its customers and employees to anticipate and manage the unexpected, thereby positioning itself optimistically for the future while advocating for a focus on customer needs as a guiding principle.