Extending Automation Actions Across the PagerDuty Platform

PagerDuty Summit's first day emphasizes enhancing operational excellence through automation, highlighting PagerDuty's mission to shift teams from reactive work to innovation-focused tasks. Central to this vision is the integration of Automation Actions within the PagerDuty platform, enabling first-line responders to use corrective automation directly, thereby reducing mean time to resolution (MTTR) and minimizing specialist interruptions. Automation Actions are now integrated across various services, allowing for automated diagnostics and remediation in incident response, customer service operations, event orchestration, and even within mobile and Slack platforms. These enhancements aim to transform operations into a proactive, automated system, leveraging machine learning and AI to improve outcomes and customer experience while reducing manual workload and preventing burnout. Sessions at the summit further explore these capabilities, encouraging teams to mature their automation practices for greater operational resilience.