Expanding Critical Services with the PagerDuty Operations Cloud

San Diego County's Telecare Mobile Crisis Response Team (MCRT) provides no-cost, in-person support to individuals experiencing mental health or substance abuse crises, responding to an increasing demand with up to 600 calls per month. The team relies on the Beacon cloud-dispatch platform, developed by Trek Medics, to effectively mobilize first responders and ensure timely access to care. PagerDuty, a partner since 2020, supports Beacon by maintaining its operational uptime and facilitating rapid issue resolution, allowing Trek Medics to focus on software innovation and feature development. This collaboration has been pivotal in expanding MCRT's critical services, demonstrating the importance of technology in transforming emergency response networks and delivering lifesaving care to global communities.