Equitably distribute on-call responsibility and streamline incident response with Round Robin Scheduling

PagerDuty has introduced Round Robin Scheduling to evenly distribute on-call shift responsibilities among team members, aiming to enhance efficiency in incident response and reduce burnout. This feature automatically assigns new incidents across different users or on-call schedules at an escalation level, preventing workload imbalance and allowing each responder to focus on individual alerts. By implementing Round Robin Scheduling, teams can set up a rotation that ensures fair distribution of incidents, thereby decreasing mean time to acknowledge (MTTA) and mean time to resolve (MTTR) as each alert receives dedicated attention. This approach also reduces the frequency of escalations by having alternative responders ready to address incoming issues, which in turn minimizes downtime and improves customer experiences. The feature is available for all Business and Digital Operations plans, and interested teams can try it for free for 14 days while current customers can upgrade to access this functionality.