Driving Customer Success: Introducing PagerDuty University

PagerDuty is launching its first PagerDuty University at the PagerDuty Summit to address customer demands for more effective management of digital operations and incident response. The training workshop aims to familiarize users with newer capabilities to enhance efficiency in managing digital operations and handling major incidents. It is divided into two main tracks: "Owning Incident Response" and "Improving the On-Call Life." The first track emphasizes a calm, systematic approach to incident management, drawing on best practices and simulation exercises, while the second track focuses on maximizing the use of PagerDuty’s platform, exploring its integrations, and managing alerts effectively. The initiative seeks to bring together both new and experienced PagerDuty users to share best practices and address common challenges, with the ultimate goal of improving the on-call experience and leveraging PagerDuty’s tools more effectively.