Doing More with Less: Building Greater Operational Efficiency with PagerDuty

Many users often underutilize software by focusing only on its basic features, missing out on the full scope of its capabilities, as illustrated by the author's personal experiences with tools like YouTube and Slack. This phenomenon is common across various software platforms, including PagerDuty, where customers may only use it for a single purpose like on-call management, unaware of its broader digital operations solutions. Recognizing this gap, PagerDuty University aims to enhance customer education by offering training that highlights the full range of PagerDuty's features, from pre-incident event management to post-incident automation, thus maximizing the return on investment for customers. By tailoring training to specific business challenges and providing both instructor-led and on-demand options, PagerDuty University helps users efficiently leverage the platform's advanced capabilities, such as Event Intelligence and Incident Workflows, ultimately driving tool consolidation, cost savings, and improved customer experience.