Do More and Work Where You Are With Our New Integration for Jira Server and Data Center

The blog post announces the enhanced integration between PagerDuty and Atlassian's Jira Server and Data Center, designed to optimize real-time incident response and collaboration for users working remotely. The updated integration introduces features such as an enhanced sidebar in Jira that allows users to acknowledge, reassign, and resolve incidents directly, as well as add notes and responders, without leaving the Jira interface. It also includes advanced workflow rules to automate key processes, reducing downtime and outages for digital services. Additionally, the integration supports two-way user mapping for capturing team responses and offers multi-account support to accommodate distributed teams, allowing multiple Jira and PagerDuty accounts to be linked for seamless global operations. These enhancements, developed based on user feedback, aim to streamline incident management and improve productivity across organizations.