DevOps with iPhones Might Be Lazier Than Android Users

A study conducted on PagerDuty customers using either Android or iPhone mobile apps found that Android users generally resolve IT incidents faster than their iPhone counterparts, with a Mean Time to Repair (MTTR) of 119 minutes compared to 225 minutes for iPhone users, marking a 52% speed advantage. However, when focusing on incidents resolved within 24 hours, the difference narrows to 20%, with Android users resolving incidents in 42 minutes compared to 48 minutes for iPhone users. For incidents resolved in under an hour, the disparity is negligible, with Android users being faster by just one second. This analysis raises questions about whether device preference influences IT response efficiency or if other factors may be at play.