Democratize Automation with AI-Generated Runbooks

Operational efficiency in IT and engineering teams can be significantly enhanced by automating repetitive tasks, and the introduction of generative AI presents a transformative opportunity to simplify and democratize the automation development process. PagerDuty has launched public Early Access for AI-generated Runbooks, allowing users to write automation tasks in plain English, which AI then transforms into automation templates, thus reducing time and effort for both novice and experienced automation developers. This new feature supports a low-code approach and aims to accelerate development timelines, facilitate faster onboarding, and broaden the scope of individuals able to engage with technical automation. AI-generated Runbooks incorporate best practices such as including ReadMe files and using secure key storage, addressing concerns about security and data protection. The feature is opt-in and designed to protect user data by only sending the text entered in the prompt field to the AI model without using it for model training.