Cut Your Resolution Time with AppDynamics and PagerDuty

Application Performance Monitoring (APM) systems like AppDynamics provide detailed insights into IT infrastructure and can identify potential performance issues early on, but effective response is crucial to leveraging this information. PagerDuty enhances AppDynamics' capabilities by ensuring incidents are promptly noticed and addressed, helping businesses improve reliability and speed in resolving critical incidents. PagerDuty offers features such as custom on-call schedules, automatic alert escalation, and various notification options, along with smart alerting to minimize alert fatigue and collaboration tools to facilitate team resolutions. The integration allows AppDynamics to send incident details to PagerDuty, which then routes alerts to the current on-call personnel and escalates as needed, including incident details to help users quickly isolate root causes. AppDynamics, a user and partner of PagerDuty, has successfully utilized it for over four years to ensure incident management and accountability, expanding its use across Engineering and Customer Success teams. For further details and setup, users can download the PagerDuty plug-in and access resources like integration guides and live webinars.