Customer Perspective: Setting Up IT Operations Software for Startups

Anthony Gibbons, Operations Manager at UK-based Airhead Education, shares his experience of setting up IT operations software for the startup, emphasizing the integration of cloud-based technologies despite budget constraints. Upon joining Airhead in 2014, Gibbons aimed to enhance infrastructure monitoring and notification systems using advanced tools like Microsoft SCOM, Site 24×7, and New Relic, which were surprisingly accessible to startups. Initially challenged by missed alerts and delayed updates, Gibbons discovered PagerDuty through a New Relic promotion, which streamlined alert management by integrating with existing monitoring solutions, facilitating efficient notifications and incident management. Additionally, integrating PagerDuty with StatusPage.io and HipChat improved communication with customers and incident tracking. Gibbons highlights the adaptability and continuous evolution of PagerDuty, which aligns with Airhead's philosophy of leveraging cutting-edge technologies, underscoring the advantages of modern IT operations for startups.