Closing the Gap: Deploying Automation the Right Way

Automation has long been integral to the enterprise landscape, yet its full potential remains untapped due to what is termed the "automation gap." This gap arises from automation's limited deployment across isolated pockets of an organization, often leaving the broader workforce without the necessary knowledge, skills, or access to leverage it effectively. The gap is further defined by three subcomponents: the knowledge gap, where no single employee can master every system; the skills gap, which highlights the disparity in technical expertise among users; and the access gap, emphasizing security practices that restrict necessary tool access. These gaps can lead to inefficiencies, increased error rates, and ultimately dissatisfied customers, exacerbated by the increasing pace of innovation and consumer expectations. PagerDuty aims to close this gap with its suite of automation tools that democratize access to automation processes, enabling broader use across an organization while maintaining security and compliance. Through offerings like PagerDuty Automation Actions, Runbook Automation, and Process Automation On-Prem, PagerDuty facilitates the delegation of automated tasks, reducing reliance on expert engineers and improving operational efficiency.