Digital transformation is a significant shift for the IT industry, as highlighted by the collaboration between Cherwell and PagerDuty, which aims to help organizations adapt to increasing digitalization. Gartner notes that digital transformation encompasses IT modernization, digital optimization, and new digital business models, with 87% of senior business leaders recognizing it as a priority. Cherwell and PagerDuty's partnership focuses on real-time response capabilities, crucial for safeguarding enterprise assets and enhancing organizational efficiency. The integration with PagerDuty allows Cherwell to offer real-time collaboration, enabling customers to increase productivity, protect revenue, and manage processes effectively. Key benefits include reducing response and repair times, improving continuous learning, and minimizing noise by centralizing alerts, which ultimately enhances decision-making and service management. Ayla Anderson, who manages the technology alliance partner program at Cherwell, emphasizes the role of partnerships in achieving business outcomes and improving employee experiences.