Calculating Business Value of Automation in PagerDuty Process Automation

In the context of tight IT budgets, demonstrating the return on investment (ROI) of automation projects is crucial, as automation can significantly reduce labor costs and increase efficiency. PagerDuty Process Automation offers an ROI Metric Data plugin that assists in tracking and reporting the value delivered by automation by logging key metrics, such as hours saved, whenever an automation task runs. This plugin allows users to define specific value metrics, which can be extracted and analyzed over time, helping to illustrate the business impact of automation projects. For example, a case study from Brinks demonstrated how automating a data transfer process saved significant staff hours weekly. Users can further customize metrics to track cost savings and workload distribution changes, and convert time saved into monetary values for comprehensive ROI calculations. The plugin also enables filtering out unsuccessful automation runs to ensure accurate value assessment. Available from Version 4.7, this feature is a part of PagerDuty Process Automation and Runbook Automation, with further resources available in the Process Automation Documentation.