PagerDuty's team had a rewarding experience at Monitorama 2014 in Portland, which was highlighted by a strong sense of community, diversity, and openness in the tech industry. The event featured compelling talks, including Ashe Dryden's presentation on diversity and privilege within the tech world and James Mickens' humorous take on technology and its challenges. Attendees, mostly PagerDuty customers, provided valuable product feedback, allowing the team to gather insights on user experience improvements and pitch new features. The conference emphasized the importance of inclusive discussions alongside technical innovation, underscoring a collective effort to enhance monitoring practices and improve the quality of life for on-call professionals. The welcoming atmosphere and diverse representation at Monitorama contributed to a shared goal of improving system uptime and fostering a supportive professional community.