Building a Chat Integration for Cisco Spark in Minutes

The integration between Cisco Spark and PagerDuty, demonstrated at Cisco Live, illustrates how easily various tools can be connected using PagerDuty's Custom Event Transformer. This feature allows users to transform incoming HTTP requests into events understood by PagerDuty, enabling seamless integration with any ChatOps tool. The integration specifically allows Cisco Spark users to trigger PagerDuty incidents from within Spark, aggregating all messages from a dedicated chat room into one incident and providing the ability to close incidents with a simple "thanks." The process involves transforming base64 encoded URLs and leveraging webhooks to facilitate communication between the two platforms. The ease of setting up such integrations underscores the flexibility offered by PagerDuty's Custom Event Transformer, which can be tailored for various workflows and functionalities, as evidenced by a live demo at Cisco Live and an invitation to explore further at the PagerDuty Summit.