Bridging the Gap Between Engineering and Business Teams

Engineering and business teams often face challenges in collaboration due to their different operational methodologies, such as Agile development versus traditional project management. However, successful collaboration is possible, as demonstrated by PagerDuty during a major business system implementation involving engineering and business processes. By focusing on use case-based requirements, clearly dividing work, visualizing tasks in a shared management tool, and maintaining regular communication, teams can align their efforts to deliver compatible and valuable outcomes. This approach not only mitigates the risk of incompatible outputs but also enhances transparency and dependency management across teams, ultimately fostering a better internal system that supports business objectives. The success of this collaborative strategy at PagerDuty has led to its adoption across more teams within the organization.