Break Down the Silos: Correlate Data Between Vendors

The text discusses the challenges posed by silos in incident management within complex, modern infrastructures and offers solutions to enhance efficiency. Silos arise due to diverse hardware and software monitoring requirements, leading to fragmented data that complicates communication and incident resolution. To address this, the text suggests two key steps: centralizing data collection to allow monitoring from a single viewpoint and translating the data into a consistent format, ensuring all team members can interpret and respond to alerts accurately. By implementing these strategies, incident management teams can dismantle silos, achieve seamless communication, and improve real-time incident response, despite the inherent complexity of contemporary infrastructure.