Better Than ‘Business As Usual’: Rethinking How PagerDuty Works in a Post-COVID-19 World

Earlier this year, PagerDuty transitioned to a fully remote workforce due to COVID-19, which has permanently impacted workplace dynamics. Embracing both the benefits and challenges of remote work, the company sees this as an opportunity for transformational change, focusing on how work is conducted rather than just where it occurs. With a commitment to employee well-being and productivity, PagerDuty is engaging in internal reviews and self-reflection sessions, holding focus groups with leadership, conducting employee surveys, and benchmarking against other companies to ensure a level playing field and greater equity. The company is developing new communication mechanisms to replace traditional in-person interactions, aiming to foster a healthy, productive, and sustainable work environment. This initiative aligns with PagerDuty's core values, including championing customer service, and is seen as a strategic step to accelerate growth and reach its full potential. Future updates will explore the company's journey toward redefining the workplace and the importance of thoughtful adaptation in this new phase.