Being Operationally Mature Can Save You Millions

On July 19th, a significant technical failure disrupted operations across various industries, leading to substantial financial losses and damaging customer trust, with some companies experiencing millions in hourly downtime costs. While organizations with higher operational maturity managed to recover more swiftly and with less impact, thanks to faster mean time to acknowledge and proactive issue remediation, others faced prolonged consequences. The PagerDuty Operations Cloud played a pivotal role in helping companies navigate these challenges by maintaining performance despite a significant increase in transactional volume, thereby minimizing financial and reputational damage. The incident underscored the necessity for companies to invest in operational maturity, including robust platforms, efficient processes, and skilled personnel, to be better prepared for future outages, which are inevitable in an increasingly complex technological landscape. The PagerDuty Operational Maturity Model aids in assessing and improving readiness through analytics and post-incident reviews, encouraging continuous learning and resilience.