AWS Orchestration with Systems Manager & Runbook Automation

Operating across multiple cloud accounts, while beneficial for security, cost isolation, resource ownership, and experimentation, introduces complexity in managing environments and workloads. This complexity is particularly evident in standard procedures like auditing, configuration management, and incident response, which are often time-consuming and error-prone when performed manually or through script-based orchestration. PagerDuty's Runbook Automation addresses these challenges by providing a self-service and orchestration layer that integrates with AWS Systems Manager (SSM) to execute commands across multiple cloud accounts securely and scalably. Leveraging AWS's Assume Role function, Runbook Automation can dispatch automation tasks to numerous accounts, allowing less technically skilled individuals to execute pre-approved procedures. This approach not only streamlines operations but also democratizes access to automation tools, enhancing efficiency throughout organizations.