Are You Getting the Full Value from Your Automation Strategy? Here’s How to Find Out

Automation has become essential for modern businesses to enhance speed, scalability, and resilience, yet not all organizations have achieved the same level of automation maturity, resulting in inefficiencies like operational drag and increased costs. Immature automation can lead to teams relying on manual processes, suffering from visibility gaps, and facing security risks, all of which hinder innovation and effective problem-solving. A mature automation strategy, as outlined in PagerDuty's Automation Maturity Model, progresses from manual processes to AI-driven operations, offering benefits such as reduced costs, faster incident resolution, improved governance, and scalability. As organizations advance through the maturity stages, they can unlock significant business value, including enhanced agility and operational efficiency, by embedding AI agents that handle repetitive tasks and orchestrate complex responses. Understanding and assessing an organization's current level of automation maturity is crucial for leveraging automation to drive meaningful business outcomes and is supported by resources like maturity assessments and specialized consultations.