PagerDuty is enhancing its Operations Cloud platform with advanced AI and automation capabilities to redefine digital operations and improve incident management. This quarter's updates include the introduction of AI agents like Shift Agent, SRE Agent, and Insights Agent, which are designed to reduce manual tasks and enhance productivity through intelligent automation. The platform's integration with Amazon Q, an AI-powered assistant from AWS, further streamlines incident management by connecting enterprise data across tools. Other improvements include automation on alerts, operations console enhancements, and external data variables, all aimed at reducing the frequency and impact of incidents and improving operational efficiency. Additionally, PagerDuty has introduced features like Intune support for mobile app security, service reassignment, and voice notifications in multiple languages to bolster global team coordination. New automation templates for FinOps and storage management also help optimize cloud spending and resource utilization. These innovations are geared towards empowering teams to achieve operational excellence and deliver exceptional customer experiences while focusing on strategic initiatives.