Announcing the 2026 State of AI-First Operations Report

The 2026 State of AI-First Operations report highlights a significant industry shift where AI is increasingly foundational in digital operations, with 59% of organizations actively integrating AI into their workflows. This shift has broadened the performance gap between organizations that are operationally resilient and those that are not, with "Revenue Risers" investing more heavily in resilience and AI than "Revenue Underperformers." The report emphasizes that incidents now pose board-level financial risks, stressing the importance of operational resilience, which is increasingly seen as a competitive advantage. Despite the rise of AI, human oversight remains crucial for critical decisions, and the most successful organizations are consolidating their tool stacks to improve resilience. The report underscores that the combination of AI-driven operations, strategic human oversight, and continuous learning is key to gaining a competitive edge, urging readers to explore the full findings for detailed insights into industry practices and strategies.