AIOps and Automation: A Conversation Featuring Guest Speaker Carlos Casanova, Forrester Principal Analyst

In a 2023 conversation with Forrester Principal Analyst Carlos Casanova, the discussion focused on how AIOps can facilitate organizational change by improving data quality, decision-making, and incident response efficiency. AIOps solutions, particularly process-centric ones like PagerDuty, provide organizations with insights that enhance the speed and effectiveness of IT services. The conversation highlighted the importance of quickly identifying alert correlations to reduce noise and improve operations, allowing teams to act swiftly with greater context through automation. Carlos emphasized starting with small, tactical efforts to achieve quick wins, thereby demonstrating value and building momentum. Automation of simple scenarios was discussed as a means to free up resources for handling more complex tasks, although it necessitates a shift in how success is measured. The economic downturn has increased pressure on teams, making it essential to embrace new tools and approaches to optimize resources, with a focus on achieving a fast time to value rather than just ROI. This approach can help organizations navigate current challenges while improving service quality, positioning speed as a critical factor in achieving competitive advantage.