Business leaders' optimism toward AI agents has transformed into widespread enthusiasm, reflected in the 24-point increase in company deployment over six months, according to PagerDuty's research. AI agents are becoming mission-critical in operations, with 75% of companies using more than one agent. Key use cases, such as coding and incident response, highlight AI's role in accelerating development and enhancing crisis management. The report reveals a growing trust in AI outputs, driven by improved quality and governance investments, although leaders acknowledge the need for robust error detection and mitigation procedures. As AI agents integrate into daily operations, organizations face the challenge of managing increased complexity, necessitating skilled personnel to oversee systems and outputs. The rise in AI trust has led to a flywheel effect, where increased deployment fosters further confidence, but organizations must strategically implement AI to build competitive advantages and avoid being outpaced by more tech-savvy competitors.