After Opsgenie: 3 Reasons Why Industry Leaders Are Migrating to PagerDuty Over JSM

As Atlassian's Opsgenie approaches its 2027 sunset and maintenance phase, organizations are encouraged to consider upgrading to more advanced incident management platforms like PagerDuty. While Jira Service Management (JSM) provides a basic ticketing system with limited alerting capabilities, PagerDuty offers industry-leading reliability and AI-powered intelligence that enhance incident response and resolution. Trusted by two-thirds of the Fortune 100, PagerDuty ensures continuous operations with zero-maintenance-downtime architecture and advanced features such as 700+ integrations and automated workflows. The platform is designed to handle complex incident management needs with enterprise-scale operations that go beyond simple alerts. PagerDuty's seamless integration with Atlassian JSM creates a powerful IT Service Management (ITSM) solution, enabling faster resolutions and improved service quality. The migration process from Opsgenie to PagerDuty is straightforward, supported by expert guidance and training, and aims to elevate incident management capabilities to meet future operational challenges.