PagerDuty has introduced a new feature called Add-ons, which allows users to enhance their incident management capabilities by adding custom scripts and web pages to their accounts, thereby tailoring the platform to their specific needs. These Add-ons provide additional functionality beyond the core PagerDuty product and are hosted within users' accounts, enabling a more personalized and efficient management of the incident lifecycle. Examples of available Add-ons include tools for detecting scheduling conflicts, exporting user lists to CSV files, viewing the status of PagerDuty services, and analyzing incident density trends. Users can integrate these pre-built Add-ons using PagerDuty's V2 API or create their own, with guidance available in the company's knowledge base. For further support, PagerDuty invites users to reach out via their support email.