A Decade of Duty: A Brief Look at PagerDuty’s History

PagerDuty, founded in 2009 by Alex Solomon, Baskar Puvanathasan, and Andrew Miklas, celebrated its 10-year anniversary in 2019, having evolved from a bootstrapped startup into a global company with over 500 employees and more than $100 million in annual recurring revenue. Initially inspired by the need for on-call management tools at large tech companies like Amazon, the founders recognized a market gap and quickly launched a minimum viable product, which gained traction through word of mouth in the DevOps community. Early challenges included refining their product and sales model, but joining Y Combinator in 2010 helped them secure seed funding, leading to significant growth and investment from notable firms like Andreessen Horowitz. As PagerDuty expanded, it developed a clear incident management vision and a strong company culture, eventually appointing Jennifer Tejada as CEO in 2016, who further accelerated growth and diversity initiatives. By 2018, PagerDuty had transformed into a comprehensive digital operations platform with new product offerings like Modern Incident Response and Event Intelligence, marking a decade of innovation and setting the stage for future advancements.