5 Signs You Need an IT On-Call Schedule Cure

On-call scheduling has largely remained unchanged since 2011, with many teams initially relying on email alerts to the entire team, leading to unequal incident management and constant on-call status for everyone. As teams expand, a structured on-call rotation becomes necessary, yet challenging to implement due to factors like geographical dispersion and individual alert preferences. Various on-call methods are used today, each with its own drawbacks: dedicated phones or pagers can lead to unfair burdens, network operations centers may delay response times, email blasts create alert fatigue, and automated systems often miss escalation scenarios. Additionally, limited flexibility in native scheduling tools and the complexity of managing multiple monitoring tools are common issues. The text suggests that teams experiencing these challenges should consider a comprehensive incident management solution, such as PagerDuty, to improve on-call scheduling and maintain team well-being.