3 Things IT Leaders Are Learning About AI-First Operations: Key Takeaways From PagerDuty on Tour 2026
Blog post from PagerDuty
In December 2025, a disruptive incident involving an AI coding agent at AWS highlighted the growing importance of resilience as a board-level financial risk, emphasizing the need for organizations to adapt in the emerging agentic era. At the PagerDuty On Tour 2026 event, industry leaders discussed how the rapid adoption of AI in coding and system management requires a balance between efficiency and safety, urging a shift towards systems that integrate human knowledge to enhance AI-driven processes. The event showcased strategies like "shifting left" to flag operational risks early and developing self-improving systems that learn from human input and past incidents, ultimately moving towards autonomous IT operations that can handle incidents independently. By codifying operational knowledge and creating feedback loops, organizations aim to build trust in AI agents and improve system resilience, ensuring that each incident becomes a learning opportunity that enhances both human and AI capabilities.
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