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3 Easy Steps to Suppressing Alert Noise

Blog post from PagerDuty

Post Details
Company
Date Published
Author
David Cooper
Word Count
493
Language
English
Hacker News Points
-
Summary

Reducing alert noise is essential for improving team efficiency and satisfaction, and this process can be streamlined using the right tools and workflow. A holistic view of your alerting infrastructure is crucial for identifying non-actionable, noisy alerts, which can then be managed without altering upstream tool configurations. PagerDuty's Infrastructure Health Application and Alerts Table provide a comprehensive visualization and detailed information about alert sources and severity, enabling users to pinpoint and suppress unnecessary alerts effectively. By using PagerDuty’s Event Rules Engine, teams can suppress non-critical alerts without changing upstream configurations, maintaining access to all data for a complete view of their infrastructure. Achieving the right balance in alert suppression involves both art and science, with comprehensive information aiding in focusing on critical issues. PagerDuty's solutions empower development and operations teams to manage production services efficiently, with new capabilities designed specifically for developers enhancing this process.