2016: Year-In-Review

In 2016, PagerDuty experienced significant growth and innovation, launching new product features and integrations to enhance its platform's capabilities for IT Ops, DevOps, and development teams. The company introduced over 175 native integrations with various tools, including infrastructure monitoring, log analytics, and ITSM systems, making it easier for customers to connect with PagerDuty. Key developments included the release of API v2.0 for greater platform extensibility, Workflow Extensions for streamlined configuration, and Live Call Routing for real-time incident reporting. To improve incident management, PagerDuty implemented Event Intelligence features such as the Common Event Format for event normalization and Alert Triage for grouping and managing alerts. The Operations Command Console and Intelligence Applications offered comprehensive visibility and insights for better incident response. Additionally, response orchestration features like Direct Incident Assignment and the Response Mobilizer were introduced to optimize team collaboration during critical incidents. The year also saw enhanced security measures and the introduction of Add-Ons for additional functionality. As PagerDuty continued to evolve, it aimed to support organizations in their digital transformation efforts, providing tools to improve operations and customer experiences.