OpenAI overcomes explosive growth challenges with next-gen CIAM solution

OpenAI's rapid expansion, particularly through the success of ChatGPT, underscored the necessity for a robust Customer Identity and Access Management (CIAM) system capable of self-hosting, enhancing user experience, and improving observability. Traditional CIAM solutions fell short in meeting OpenAI's demands for managing sensitive data and user permissions at scale, prompting the company to seek a partner that could support their vision of controlling their identity processes and data. OpenAI collaborated with Ory, utilizing its open-source architecture, along with CockroachDB's distributed database, to achieve the desired performance, resilience, and scalability needed for their operations.