What it means to build product where billing has to be correct

Lucia Zhang reflects on her experiences at Orb, a company focused on building products in the billing space, emphasizing the importance of precision and trust when every product decision affects revenue. She discusses the significance of usage-based pricing and how it shapes the next generation of technology products, highlighting the unique challenges and opportunities in this emerging field compared to more mature markets. At Orb, the product management role is deeply intertwined with engineering and design, fostering a collaborative environment where each function has distinct responsibilities. Zhang underscores the importance of understanding customer needs and maintaining domain expertise to make informed product decisions. She describes a high-trust, high-expectation culture where autonomy is earned through deep understanding, and there is an emphasis on prioritizing impactful opportunities over minor improvements. The work at Orb is characterized as greenfield, with substantial opportunities for discovery and innovation, making it an ideal fit for product managers who thrive on exploration and meaningful contributions.