What it means to be a Forward Deployed Engineer at Orb

At Orb, the role of Forward Deployed Engineering (FDE) is designed to balance customer empathy with engineering execution, focusing on improving the product for all users rather than providing custom solutions for individual clients. This unique role involves working closely with customer-facing teams to understand technical challenges during onboarding and using those insights to advocate for scalable product improvements. The FDEs are not only embedded within both customer support and engineering teams but also actively contribute to the product roadmap by identifying patterns and implementing features that enhance the overall user experience. Their work involves turning customer feedback into actionable product updates quickly, as illustrated by a recent example where a new API endpoint was developed and deployed within a week to address a common issue experienced by multiple customers. This role is ideal for engineers who are passionate about customer interaction, product management, and delivering tangible impacts through their work, particularly in the context of Orb's mission to create a flexible, scalable billing platform.

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