Building closer to the problem: from accounting to engineering through billing

Kelly Hofmann shares her journey from an accounting background to becoming a software engineer specializing in billing systems, driven by a desire to solve complex, business-critical problems. Initially working at Slack, she gained deep insights into the billing process, which led her to teach herself SQL and transition into a technical role, eventually joining the engineering team at Orb. At Orb, she found a fitting environment with a collaborative culture that emphasizes ownership and detailed problem-solving, especially in handling intricate billing issues such as dunning. The company allows engineers to take responsibility for projects from inception to implementation, fostering professional growth in a setting where precision and reliability in billing are crucial for maintaining customer trust. Hofmann highlights the importance of working on systems with real-world impact and appreciates the opportunity to contribute to and improve critical billing systems, making Orb an ideal place for engineers who thrive on tackling challenging, detail-oriented tasks.